Automated customer account transfer services enable eligible participants to efficiently and automatically enter, review, and settle the transfer of brokerage accounts from one firm to another. These services support the transfer of multiple asset types, including equities, corporate bonds, and mutual funds.
While the process is centrally monitored by the Depository Trust & Clearing Corporation (DTCC), continuously tracking individual transfers remained difficult, and reconciling them against internal records required significant manual effort.
Aiwozo deployed autonomous agents to manage the asset transfer process end-to-end.
Monitoring agents continuously tracked the DTCC website for updates, removing the need for manual checks.
Reconciliation agents automatically matched incoming updates against the financial institution’s own transaction records, ensuring accuracy at every step of the transfer.
Notification agents kept customers informed by pushing status updates via email throughout the duration of the transfer.
By removing manual intervention from the process, the solution also strengthened regulatory compliance and eliminated the risk of loss due to manual oversight.
Key business and operational challenges that limited performance, scalability, and governance before automation was introduced.
