A global telecommunications firm with affiliates and subsidiaries across more than 70 countries relied on its Finance team to manually prepare compliance documents and tax filings for each country of operation, every month or year end.
With strict, limited filing windows, this meant teams working extra hours or bringing in temporary staff just to hit deadlines a pattern that introduced errors precisely when accuracy mattered most.
∙ Entirely manual preparation of tax and compliance documents
∙ High TAT under tight, non-negotiable filing deadlines
∙ Highly analytical work, requiring careful handling of countryspecific data and formats
∙ Process prone to errors, particularly under the time pressure of month and year end crunches
Aiwozo deployed AI agents to prepare tax filings directly from the data the finance team already had, in the exact format each country required.
Data-mapping agents connected to the client’s SAP ERP system and sales figures, with the Finance team’s input used to map the correct data sources and apply any country-specific formulas or requirements.
Preparation agents used those mapped sources to automatically generate tax reports in the specific format needed for submission in each country replacing manual compilation entirely.
Verification stayed with the Finance team: the automatically prepared filings were reviewed for accuracy before being finalized, keeping human sign off on the final compliance step.
Submission was completed either online directly or routed to pre-established local points of contact for filing with authorities in the respective country.
Key business and operational challenges that limited performance, scalability, and governance before automation was introduced.
