The Process

The client is a Fortune 1000, US-based firm with its offshoring center in India and the Philippines. One of the tasks performed from the India Shared Services center was recruitment coordination for hiring in the US. There is a large number of new hires for the firm with a conversion ratio of employee-to-hire at less than 5%. Hence, there was a need to have an efficient Applicant Tracking process. The legacy system used for tracking was manual in nature and left little option for customizations according to position and priority. Also, cumbersome data entry was required at each stage from the time applications were received for an open position to the time the employee was hired.

The Solution

We built a solution using Aiwozo’s Intelligent Automation capability to automate the process, where Robotic Process Automation (RPA) was used for repetitive manual tasks, and Artificial Intelligence (AI) was used for unstructured data. The AI solution was built to do résumé parsing of applicants; this reduced data entry requirement by about 75%, as most of the information was captured by the AI tool. The remaining 25% was data entered manually. After completion of a new applicant, RPA bots were responsible for scheduling, blocking calendars, and sending reminders for interviews. Bots also collected the feedback of interviews via email. The applicants were either moved to the next stage or rejected, depending on the feedback. Finally, selected candidates were sent offers after getting required approvals for salary.

Challenges Addressed